Quotes and Enquiry Management
With today’s customers increasingly using multiple channels to search for and purchase their flights, holidays or accommodation, the way your reservation platform handles quotes is more important than ever. Legacy systems can make it difficult to store and retrieve quotes, which in turn can lead to problems in tracking quotes against sales agents and customers in order to convert them into bookings.
A lack of quoting functionality can also lead to an unclear sales process; you run the risk of losing touch with customers between phone enquiries and online sessions, or missing out to competitors during the process of supplying a quote, following up with calls and making the final sale. Call centre operators can also be left without the ability to access online quotes or produce multiple versions of a quote, while in some cases, customers can’t self-serve online.
iVector – Comprehensive quoting functionality
intuitive’s reservation platform has a wide ranging feature set, providing you with:
- Tracking and reminders for call centre staff
- Quote versioning for multiple versions of the same enquiry
- Easy re-pricing tool for new versions
- Seamless quote to booking conversion
- Views of quote conversion rates
- Quote management allowing you to analyse the booking life cycle
- Easy online and offline retrieval and resending of quotes
iVector offers a fully integrated online and call centre platform that handles bookings and quotes in the same system for simple, fast retrieval and management. With links to the reporting module, it also gives you insight into sales team performance to evaluate staff and targets, helping you make commercial decisions and manage your team.
For further information on the quoting functionality within iVector, or to speak to a member of the team about how intuitive can help your business, contact us today.