Manage My Booking

Give your customers control of their bookings and payments

Customer Self-Service Booking Management Software

In today’s travel environment, great customer service is crucial to the success of your operations. If you’re unable to deal with customer issues promptly and effectively, the effect on your reputation can be severe.

 

If your post-booking operations are too heavily reliant on a call centre team, high volume periods can often lead to frustrated customers having to wait lengthy spells for a response. 

 

Reducing the volume of calls and the amount of time taken on servicing minor adjustments is vital to help avoid losing potential or repeat business from customers. With the help of our iVector booking management module, you can empower your customers to manage their own booking – reducing the strain on call centre staff and enhancing your customer service.

 

Let your customers manage their booking – any time on any device

 

Our iVector reservation platform offers powerful and efficient booking management functionality helping to reduce manual work and allowing customers to take responsibility for adjustments to their own bookings. Some of the key features include:

 

 

iVector’s Manage My Booking module helps ease the burden on your customer service team by allowing customers to manage several aspects of their booking in a simple and easy-to-follow online portal.

 

Common queries such as travel document re-prints and booking adjustments can all be dealt with easily by your customers online via any device – allowing your call centre staff to focus solely on major issues that matter most.

 

Want to know more about how iVector can help add a new level of efficiency to your customer service offering? Arrange a free demo today to discover how Manage My Booking can give your customers full control over their reservations. 

Features

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OTAs
Tour Operators
Hotel Wholesalers
Hotel Aggregators

Online

Offer your customers a highly functional online booking experience

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Call Centre

Build and book holidays dynamically and seamlessly

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Business Rules

Monitor and manage margins, commissions and payments

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Accommodation Contracting

Ensure your site has the latest hotel prices and offers

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Channel Manager

Never miss out on the best rates, stop-sales and promotions

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Dynamic Packaging

A comprehensive means of building the perfect travel package

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Reporting & MI

Export & report on any data you need with the click of a button

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Manage My Booking

Gives your customers full control of their bookings

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Finance Management

A fast and easy way to manage all aspects of travel accounting

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Multi Lingual & Multi Currency

Maximise your growth potential and expand into new markets

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CMS

Bring control, flexibility and automation to your web presence

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Suppliers

Connections to over 180 third party suppliers

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Extras

A flexible contracting tool & wide selection of XML suppliers

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Transfer Management

A full transfer management system for easy upselling

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Charter Flight Contracting

Advanced and robust contracting tools for flights and packages

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Quoting

Complete visibility and control of your sales process

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iVector

100% web-based, end-to-end reservation platform: buy, manage, sell and fulfil


Buy

directly contracted stock or from an extensive network of over 180 third party suppliers


Manage

content, margins, commissions and business rules for precise control and flexibility


Sell

your product efficiently via responsive websites, call centres and an easily integrated XML


Fulfil

bookings and implement workflow automation with comprehensive back office and online tools

Customers

We work with many successful customers in the travel sector:

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7th Floor Davis House

Robert Street

Croydon

CR0 1QQ

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Call 020 3355 2200